User Experience (UX) Intern

May 2019-Present

Worked with project teams to do a variety of UX related work: user research testing, tree testing, and prototyping. Completed a comparative analysis of health websites/apps and then presented my findings to the client. Identify user experience and design problems for a health app and presented my review to the programmers. Developed a UX library for ICF’s UX Team; and led a UX focus group to assess user needs and feelings before designing and developing the UX library

Front Desk Office Assistant

May 2017-Present

Perform a variety of office duties required to support the activities of the Elementary and Secondary Education Program, including responding to requests for information, maintaining and updating information, preparing documents or material for events or course work, and transcribing videos.

IT Support Technician

June 2017-August 2019

Reporting to the IT Manager of the IT Support Center at George Mason University, providing technical support to all students and faculty via phone call, live chat, and dorm appointments. My key responsibilities include diagnosing and troubleshooting network, printer, computer, and gaming device problems. As well as teaching people how to be safe on the internet and how to deal with spyware, virus, and trojan issues.

Key Achievements:

• Completing 3 live chats at the same time while on a call
• Completing 10 dorm appointments in a five-hour shift

Vice President of External Affairs for the Mason Machine Learning Club

May 2018-December 2018

Performing all duties of the Vice-President of External Affairs for the Mason Machine Learning Club at George Mason University. I am responsible for designing and maintaining the club's website and coordinating advertisement campaigns with the VP of Internal Affairs.

Key Achievements:

• Designing the Mason Machine Learning logo
• Creating the Mason Machine Learning Website

Front-End Web Developer

September 2018-February 2019

Collaborating with the head of a non-profit org in developing the Association of Data Scientists and Data Engineer's website. I am responsible for the construction of the website and for increasing traffic to the website using SEO techniques and media outlets.

Key Achievements:

• Learning the ins and out of the existing website and its content management system, Wild Apricot, and effectively using its features to create the new website
• Devising a wireframe and prototype of the new design for the website within one week
• Redesigning the logo to look more appealing